Cancellation Policy

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Q1. When can I cancel my order?

The customer can cancel their order before the shipping process begins, i.e., within the first 48 hours of placing the order. But if the cancellation request is made after 48 hours, we will have to reject your cancellation request.

Q2. How to cancel my order?

Suppose they wish to cancel any products, the customer will have to reach our back-end team through our
Whatsapp Business number: 96870 96870
(OR)
Email: hello@spayci.com
The customer will receive a response within 48 hours of the request. The request for a return has to be done within 48 hours of receiving the order. The refund will be processed only if it is made within 7 to 9 days of receiving the order.

Q3. Will I get a refund for my cancel order?

If the cancelation is made within 48 hours of placing the order, a complete refund is assured. But if the cancellation request is made after 48 hours, we will have to reject your cancellation request.

Q4. Why did spayci cancel my order?

Spayci has collaborated with a myriad of manufacturers from all corners of the country. Due to technical difficulties or storage difficulties, our intel might be a little delayed. Because of such unforeseen reasons, we will have to cancel your order. In such cases, the customer will be intimated through both email and WhatsApp and a full refund will be initiated.

Q5. What to do if spayci cancels my order?

If for some unforeseen reasons, we cancel your order, the customer will be intimated through both email and WhatsApp and a full refund will be initiated. We will later notify the customer if that particular product is made available!

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