Q1. How to request a ruturn?
Suppose they wish to return any products, the customer will have to reach our back-end team through our
Whatsapp Business number: 96870 96870
(OR)
Email: hello@spayci.com
The customer will receive a response within 48 hours of the request. The request for a return has to be done within 48 hours of receiving the order. The refund will be processed only if it is made within 7 to 9 days of receiving the order.
Q2. What should be done in case a product with damages or defects is delivered to me?
Q3. Will I be receiving a full refund for my returned product?
The customer will not be receiving a full refund if they wish to return the product. 12.5% of the amount paid will be held back for transactions and transportation fees. The partial refund will be available only if the request for a return is made within 48 hours of receiving the delivery. The process for refund will be initiated within a period of 7-9 days.
Q4. How to return the product?
Once our back-end team accepts your request for return, the product has to be carefully put back in its original packaging intact with all the tags, without leaving any accessories or equipment it came with. Only then will our delivery team accept the product for return.
Q5. Will it be possible to get replacement for the same product instead of a refund?
Q6. Will it be possible to get an exchange of the product instead of a refund?
Unfortunately, our policies don’t allow an exchange option. Customers can either choose to return or receive a replacement for the same product.
Q7.Can I return the product if I don't like it or if I have a change of mind?
